Select Page

Policy

To provide the best possible service to our customers and to avoid any misunderstanding, issue, or confusion, we kindly ask all users to carefully read all the policies on our site.

Before purchasing any product or using any of the various services offered by this site (www.umbriagreenheart.co.uk), please read carefully the following policies presented on this page and the links provided below.

Users who decide to make a purchase declare that they have read, understood, and accepted the terms stated in all the policies present on this site (www.umbriagreenheart.co.uk).

Privacy Policy

Cookie Policy

Terms & Conditions

Shipping & Delivery Policy

Preamble: By using this site and purchasing any products offered, the user agrees to all terms and conditions present and declares having read, understood and accepted the contents of all the policies on this website.

1) Shipping: Umbria Green Heart Ltd provides shipping services throughout UK mainland, excluding Northern Ireland. For shipments to the Scottish Highlands or Northern Ireland, please contact our staff either via WhatsApp or by emailing info@umbriagreenheart.co.uk BEFORE PLACING ANY ORDER.

International shipments are not available.

2) Shipping Time:
We aim to process and ship orders as quickly as possible, often on the day the order is received. Here are our time guidelines:

  • Orders are processed from Monday to Friday.
  • Orders received after 12:30 pm (from Monday to Friday) will be processed on the next working day. Orders received after 12:30 pm on Friday will be processed the following Monday.
  • We ship orders from Monday to Friday, excluding Public and National Holidays. The 24-hour and 48-hour delivery options start from the moment the order is handed over to our courier. Same working day for orders received before 12.30pm, next working day for orders received after 12.30pm.
  • Umbria Green Heart Ltd is not responsible for any delays caused by third parties, such as courier services, or for circumstances beyond our direct control.

Cancellation Policy

In the event that a customer wishes to cancel an order, they must make a formal request via email to info@umbriagreenheart.co.uk, including the order details and the request for cancellation.

It will not be possible to cancel an order after it has been shipped or handed over to the courier for delivery.

If the cancellation is successful, before the order has left our warehouse for shipment, the refund of the amount paid will be processed using the same payment method used for the order. Refund times may vary from 3 to 7 working days.

We are not responsible for delays caused by third parties (banks, payment networks, payment platforms). However, we will remain at the customer’s disposal to process the refund as soon as possible.

For any other questions or issues, please contact us promptly at info@umbriagreenheart.co.uk for assistance.

Change Policy

Customers have 14 days from the receipt of the goods to request a change or return. Shipping costs for changes and returns are the responsibility of the customer, who also assumes all risks for possible loss or damage of the goods during shipping to our warehouse.

The goods must be returned in the same condition as delivered, with original packaging, and the products must be intact, unopened and unused.

Any requests made after 14 calendar days from receipt of the goods cannot be accepted. Umbria Green Heart Ltd reserves the right to assess each case individually and decide accordingly.

It is not possible to return or exchange perishable goods (such as food and beverages).

For any other questions or issues, please contact us promptly at info@umbriagreenheart.co.uk for assistance.

Damages Policy

  • Customers must carefully inspect all packages and goods upon receipt at the delivery address. In case of damaged goods, errors in the order (wrong products), or missing products, customers must contact our support at info@umbriagreenheart.co.uk, specifying what happened and documenting it with photos and videos within 14 calendar days from receipt of the goods.
  • We will evaluate each case individually to provide the best support to our customers and try to resolve any issues.
  • As stated in the “Change Policy,” it is not possible to make a return unless for damaged or defective goods.
  • Any refunds will be made to the payment method used to place the order. Credit times may vary from 3 to 7 working days. We are not responsible for delays caused by third parties (banks, payment networks, payment platforms). However, we will remain at the customer’s disposal to process the refund as soon as possible.
  • In some cases, we may ask the customer to ship the damaged products to our warehouse at their own expense. We will evaluate the received goods, and if we accept the request for refund or product replacement, we will refund the shipping cost and reship the products at our expense.

Returns Policy

Perishable goods (such as food and beverages) cannot be returned. Only damaged or defective goods may be accepted. In this case, refer to the “Damages Policy.”

Upon receiving any products, we reserve the right to analyze their condition and decide whether to accept or reject the customer’s request. If we accept the customer’s request, we will refund the shipping cost (borne by the customer) and reship the products at our expense. Otherwise, no refund will be issued.

If applicable, the return policy (not applicable to food and beverages) requires that all products must be returned in their original packaging and in the same condition as when they were shipped by us. The return address should be our warehouse in Burneside (Kendal), and the shipping costs will be borne by the customer and are non-refundable (unless they are damaged or defective products).

Refund Policy

In the event that a refund is agreed upon (where applicable), once the returned goods are received, we will inspect the package, and if accepted, the refund will be processed using the same payment method used for the order. Refund times may vary from 3 to 7 working days.

We are not responsible for delays caused by third parties (banks, payment networks, payment platforms). However, we will remain at the customer’s disposal to process the refund as soon as possible.

For any other questions or issues, please contact us promptly at info@umbriagreenheart.co.uk for assistance.

Chat With Us!
Scan the code
Hello 🇮🇹
Can we help you? 🤌